Coolmine Therapeutic Community is committed to the highest standards of practice in all of its dealings with its clients, with the public and with all stakeholders. We value your feedback to help us further improve the quality of our services.

Coolmine Therapeutic Community has a culture of openness and transparency and is committed to the implementation of a complaints management process that is fair, transparent, non-prejudiced, non-recriminatory and impartial to the Complainant and the subject of the complaint.

All complaints or comments received are viewed as an opportunity to inform service provision and to continually improve the quality of the service provided.

All complaints, criticisms, conflicts or differences of opinion in relation to the care and service provided shall be managed promptly, whether oral or written, and shall be taken seriously, handled appropriately and sensitively.

If you do have a complaint about any aspect of the work of  Coolmine Therapeutic Community you can contact Roisin Rouine, Clinical Quality and Safety Manager in writing or by telephone.

How to make a complaint or give feedback

Write to: Roisin Rouine, Clinical Quality and Safety Manager, Unit 1, Block 8, Blanchardstown Corporate Park, D15 EE9T

Phone: 086 1021113

Email: roisin.rouine@coolminetc.ie

What should you include in your complaint

Please include your name and relevant contact details, including telephone number and email or address, and your preferred method of communication. Describe what your complaint is about stating relevant dates and times, if applicable. Please let us know if you are acting on behalf of someone else.

Complaints Management policy and procedure

For further information on Coolmine Therapeutic Community Complaints Process, please find our Complaints Management Policy.